Use one of our self-service tools to get help fast.
Register Your TUMI
Register your product or reunite with one you’ve lost.
Set Your Lock
Learn how to set your TSA-approved TUMI lock.
Check Your Order Status
Track your shipment and delivery status.
Learn more about our policies and guides.
How do I set my TUMI Lock?
How do I register my item?
Can I return monogrammed product?
Email
customercare.au@tumi.com
Call
1800 577 407
We want you to be fully satisfied with your TUMI products. If you aren’t, we offer complimentary returns within 30 days of receipt.
Since 1975, TUMI has been dedicated to providing our customers with an outstanding ownership experience.
Thousands of travelers lose their bags every year. That’s why we created the exclusive, complimentary TUMI Tracer® product recovery program to help reunite customers with their lost or stolen items.
Personalize your item with complimentary classic monogram. Select styles also offer premium monogramming in silver, gold or gunmetal hardware.