Customers can only purchase product off their local site. TUMI does not participate in cross border shipping. If you would like to ship to a selected country, the purchaser must purchase the products from that specific country's website.

Items may ship separately depending on size, availability and the addition of value added services (accenting and monogramming).

After you have clicked "Place Order", you cannot cancel or change your order. Our system is designed to process and ship orders immediately.

TUMI products damaged during the first 12 months you own it, including damage caused by normal wear and tear, airline handling, or other transit damage, TUMI will cover all repair expenses, including shipping costs to and from our repair facility. If we determine that the product is damaged beyond repair, we will replace it. If we determine that a replacement product is not available, we will provide you with a product of comparable value. Damages not covered are damage resulting from abuse, cosmetic damage and incidental or consequential damages.

From the beginning of the second through the end of the fifth year when you own your TUMI travel item, business case or other bag, and for the second year of ownership for wallets, accessories, or outerwear, TUMI will repair any item that is damaged due to normal wear and tear, or defective in materials or workmanship, including any structural defects. For years two through five, we do not cover damage caused by airlines or other transit damage. Damage claims in transit cases should be filed against the carrier. Other damages not covered are damage resulting from abuse, cosmetic damage and incidental or consequential damages. Normal wear and tear for TUMI Outerwear does not include lost or missing buttons, torn fabrics or leathers or cosmetic damage as described above.

Returns can only be made within the original country of purchase.

Unfortunately, we do not accept exchanges at this time.

If you wish to exchange a product, you must return the product by following the Return Instructions on the packing slip and re-order a new product at www.tumi.com.au.

Please note: www.TUMI.COM.AU is not responsible for shipping, handling, gift wrap, or other additional charges for returned products.

Gift cards, Care Kits, and personalized products, including monogrammed and TUMI Accents are final sale.

Refunds will be made to the original form of payment. Once we have received the return, please allow 3-5 days for inspection and processing. The time it takes for a refund to appear on your credit card statement varies from bank to bank.

Please visit the Setting Your TUMI Lock section for instructions www.tumi.com.au/tumi-lock/.

A product's availability is clearly noted on the Product Detail page as In Stock, Backorder, or Pre-order. Most products on our site are In Stock and ready to ship. Some products are either not yet available (Pre-order) or temporarily out-of-stock (Backorder).

The TUMI nylon fabric refresher is a special spot cleaning formula that removes dirt and most stains from ballistic and micro fiber nylon fabrics.

Directions for use: Wipe excess dirt from fabric with a clean, dry cloth, bristle brush, or sponge. Gently rub into affected area. After a few seconds, wipe once more with a clean, damp cloth and air dry.

The TUMI leather conditioner is a complete leather care product designed to clean, polish and protect most leathers (except suede or napped finishes). The special wax-free lotion was created for Tumi to preserve the rich luster and soft hand of its fine leather luggage, business cases, handbags and accessories.

Directions for use: Shake well. Always test on a small area before treating an entire item. Using a clean soft cloth, smooth conditioner onto leather surface, let dry, then buff gently with a soft dry cloth. For exotic and naked leather apply sparingly, work into the surface, let dry and buff with a soft absorbent cloth. For best results, apply the conditioner to product before its first use. Reapply as needed.

The TUMI | McLaren logo monogram is exclusive to the TUMI | McLaren collection.

TUMI | McLaren pieces purchased at a McLaren dealership cannot be returned to a TUMI store. The return policy is dependent upon the retailer where the product was originally purchased.

All are welcome to shop the TUMI | McLaren collection. You do not need to purchase a McLaren vehicle or racecar to purchase from the collaboration.

All TUMI | McLaren pieces are covered under TUMI's warranty policy. More information can be found here.

It will follow the same repair process that all other TUMI products follow. More information can be found here.