Tumi is an internationally recognised brand and holds a great reputation and value. Therefore our brand is often targeted by fraud attempts, tricking our consumers by using our brand image.
The most common form of scamming on the internet is called phishing, a type of cybercrime where consumers are lured into providing sensitive information, like credit card details. These types of fake posts or websites seem to offer great discounts or unmissable offers on our products, which will never be delivered.
Pay attention and be cautious of websites with a similar look to the official Tumi websites. The official Tumi brand website, www.tumi.com.au, guarantees a safe and secure shopping environment for our consumers and will continue to do so. Be aware of fraudulent Facebook pages with a similar look to the official Tumi page. We’re taking action with Meta to remove and block such fraudulent pages, however we advise you to be vigilant with regards to where you are shopping online. Although these fraudulent pages may have the appearance of an official brand website and show some of our trademarks and products, they are not genuine and are hosted on different web domains or URLs.
Reporting to authorities
Tumi regularly takes action with the relevant authorities to remove and block such fraudulent websites. However unfortunately it is impossible to completely eradicate them and we advise you to be vigilant on where you are shopping online.
If you have been caught in this fraudulent scheme or encounter a fake website, we strongly encourage you to inform the authorities immediately. Click here to go to the reporting website of your country.
Tips & tricks to avoid phishing attempts
Check the URL of the website. Fake links usually imitate the website’s URL by using unnecessary words (e.g. discount), or by using a small misspelling. You could also check if the website has any contact information. If this is not clearly displayed, be cautious that it might be a dubious website. In case you are not sure whether you are on an official Tumi website, you can check the complete list of official Tumi websites on www.tumi.com
On social media, always check if the account is verified. This can be easily seen by the blue tick badge that Tumi has for its social media accounts. Also, be wary of eye-catching and very cheap prices on social media posts. If it seems too good to be true, it probably is.
Be wary of invasive advertising. If the website has a lot of advertisements popping up, urging you to quickly buy something before the discount ends, alarm bells should be ringing. If the pop-ups are even asking you to immediately enter log-in details (like passwords) or even credit card details, it’s likely that you are on phishing website.
What are the payment methods on the website? If the only payment option shown on the website is through a bank transfer, suspicions should be raised. Usually, a verified website offers multiple trusted payment methods, which are often well displayed, and most of the time bank transfers are not one of them.
Look for improper spelling or grammar. Although fake websites are getting better in looking very much like the verified website of a brand, you might spot some inconsistencies in the copy. It could mean that the website was easily and quickly set up to make a quick profit.
Please be aware that emails by TUMI are usually send from tumi.com like customercare.au@tumi.com or noreply@edm.tumi.com.au and no other domains.
Please note that Tumi cannot be held accountable for any purchases made on fake websites or any claim arising from involvement in such websites. If you have any questions or concerns about any suspicious situation, please contact us: customercare.au@tumi.com
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